![]() ![]() The data collection is by distributing questionnaires. The techniques in this study use random sampling techniques. The sample in the study was 85 respondents. The population in this study is part of the students of muhammadiyah ponorogo university, namely students of the Faculty of Economics Class of 2016. ![]() This research is a quantitative research using primary data. ![]() This research aims to find out the Effect of User Data Privacy Perception, User Account Security Perception, and Trust on Customer Satisfaction of Tokopedia online store. Text (Surat Persetujuan Unggah Karya Ilmiah) Skripsi (S1) thesis, Universitas Muhammadiyah Ponorogo. (3) The facilities has significant influence on costumer’s satisfaction because the significance value is 0,05 and the T value for the facilities is 5,193 greater than T table(1,984). (4) Service quality, delivery speed, and facilities, has significant influence on costumer's satisfaction because the significance value is 0,05 and the F value for costumer’s satisfaction, delivery speed and facilities is 171,810 greater than the F table of 2,70.Pengaruh Persepsi Privasi Data Pengguna, Persepsi Keamanan Akun Pengguna, dan Kepercayaan terhadap Kepuasan Pelanggan toko online Tokopedia. ![]() (2) The delivery speed has significants influences at costumer’s satisfactions because the significances valued are 0,034 less than 0,05 and the T value for the delivery speed is 2,149 greater than T table (1,984). The analysis concludes that (1)The services qualities had significants influenced at costumer’s satisfactions because the significances value is 0,023 less than 0,05 and the T value for service quality is 2,315 greater than T table(1,984). determinationed analys, significant hypothesis testing consisting the T test and F test. The variables are Service Quality (X1), Delivery Speed (X2), and Facilities(X3) to Costumer’s Satisfaction(Y). The methods use in this studies are statistical analysis method consisting multiples linears regressions analys i.e. The purposes of this studies is finds outs the influenced of service qualities, delivery speed, and facilities at costumer’s satisfaction of Lion Parcel expedition. The needs to develop product shipment services in this modern era where many people open online businesses is needed. Delivery, Facilities, Satisfaction, Servise Quality Abstract ![]()
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